Transactions

Transaction Currency AUD “All transactions are processed in AUD”.

Shipping Policy

Orders placed before 2pm on business days are dispatched within one (1) business day. Shipping times are estimated on a state of destination basis, please see below map of Australia indicating delivery times.

Elixir Shipping Map

Shipping Destinations

Elixir Coffee Pty Ltd ships goods Australia wide. Unfortunately, we do not ship to International addresses.

Shipping and Delivery Policies

Shipping Costs

We deliver products Australia wide using various road services.

Shipping costs are charged at a flat rate of $12 AUD for orders under $45 AUD, orders over this amount incur no shipping costs.

Customer Service Policy

Elixir Coffee Pty Ltd is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products and events listed on our website are currently in stock and available and pricing is true and correct. Standard delivery timeframes for tangible products are between 2-10 business days depending on state of destination; in the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 2 business days to arrange an agreeable alternative item, or a backorder.

Refund Policy

Please choose carefully. We do not give refunds if you simply change your mind or make a wrong decision. You can choose between a refund, exchange or credit where goods are faulty.

Privacy Policy

Elixir Coffee Pty Ltd is dedicated to keeping your details private. Any information, we collect in relation to you, is kept strictly secured. We do not pass on/sell/swap any of your personal details with anyone. We use this information to identify your orders, provide you with our monthly newsletter (if applicable) and to personalise your shopping experience with us; that’s all. Elixir Coffee Pty Ltd uses cookies to allow you to login to your account, maintain a shopping cart and to purchase items in your shopping cart. Cookies sent to your computer from Elixir Coffee Pty Ltd only last while you’re browsing our website. We do not store persistent cookies on your computer. Cookies also allow us to give you a more personalised shopping experience by displaying products that interest you throughout our product pages, thus providing you with a more friendly, interesting and enjoyable shopping experience.

Whenever you use our website, or any other website, the computer on which the webpages are stored (the Web server) needs to know the network address of your computer so that it can send the requested webpages to your Internet browser. The unique network address of your computer is called its “IP address,” and is sent automatically each time you access any Internet site. From a computer’s IP address, it is possible to determine the general geographic location of that computer, but otherwise it is anonymous.

We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding to a checkout to finalise an order you may wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order.

Security Policy

When purchasing from Elixir Coffee Pty Ltd your financial details are passed through a secure server using the latest 128-bit SSL (Secure Sockets Layer) encryption technology. 128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. If you have any questions regarding our security policy, please contact our customer support centre enquiries@elixircoffee.com.au.

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